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Zedali Solutions Online Store Terms & Conditions


The website is owned and operated by Zedali Solutions which is a registered Business Name of the Daly Cleaning Services Limited (referred to hereinafter as "Zedali Solutions/we/our/us"). As a user of (referred to hereinafter as “this website/site/online store”) you (referred to hereinafter as "the user/you/your") acknowledge that any use of this website including any transaction that you make ("use/using") is subject to our terms and conditions below and all other policies on this site. In addition, you will find other useful information within Frequently Asked Questions and About Us pages. You may not access, display, use, download, and/or otherwise copy or distribute Content obtained on the website for marketing and other purposes without the consent of Zedali Solutions. Please:

  • Read through these Website use terms and conditions carefully before using this website.

  • Read our product Warranty terms and conditions before going ahead with your purchase, if in doubt contact us for clarification.

  • Also read our Privacy policy section regarding the use and security of your personal information.



We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date of post) and it is your responsibility to read the terms and conditions on each occasion you use this website, and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

If you are using this site on behalf of a business/entity, you confirm that you have authority to bind any business/entity on whose behalf you use this website to these terms and conditions.


Consent to Electronic Communication

When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with you by email or by such other mode of communication, electronic or otherwise. By communicating with Us using electronic means, the electronic communication as well as this electronic document and any other electronic documents, policies and guidelines incorporated herein will be: (i) deemed for all purposes to be a "writing" or "in writing," and to comply with all statutory, contractual, and other legal requirements for a writing: (ii) legally enforceable as a signed writing as against the parties subject to the electronic documents; and (iii) deemed an "original" when printed from electronic records established and maintained in the ordinary course of business. Electronic documents introduced as evidence in any judicial, arbitration, mediation or administer of proceeding will, if established and maintained in the ordinary course of business, be admissible to the same extent as business records in written form that are similarly established and maintained.


Applicable Law, Venue and Limitation of Actions

This Website is controlled, operated and administered by Us from our offices within the Republic of Zambia. These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of Zambia, and you consent to the jurisdiction of the Lusaka High Court or a court/regulatory authority of competent jurisdiction situated within the city of Lusaka, Zambia in the event of any dispute. If any of the provisions of these Terms and Conditions are found by a court of competent jurisdiction to be invalid or unenforceable, that provision shall be enforced to the maximum extent permissible so as to give effect to the intent of these Terms and Conditions, and the remainder of these Terms and Conditions shall continue in full force and effect. If you access this Site from outside the Republic of Zambia, you do so at your own risk and are responsible for compliance with the laws of your jurisdiction.


Intellectual Property

We, our group of companies, our affiliates, and our suppliers own the copyright, trademarks and all other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non-commercial use. Any other use or reproduction of the material or content is strictly prohibited. All rights in and to the Content is reserved and retained by the Owners. Should you notice that we may have inadvertently infringed on your copyrights, please inform us by e-mailing us on and we will remove the publication. You may not create any link to this website without our prior written consent, nor may you restrict or inhibit the use or enjoyment of this website by anyone else.


Liability and Indemnity

Zedali Solutions attempts to source products from reputable manufacturers both local and international who are known to adhere to strict safety and quality standards. However, the use of any product bought from this Website is at your risk. You indemnify us against any loss, injury or damages which may be sustained as a result of using the products sold on this Website.


Subject to applicable law, we: (a) reserve the right to change the goods and services advertised or offered for sale through this Site, the prices or specifications of such goods and services, and any promotional offers and any other Site Materials at any time and from time to time without any notice or liability to you or any other person; (b) cannot guarantee (beyond our reasonable control) that goods or services advertised or offered for sale on this Site will be available when ordered or thereafter; (c) reserve the right to limit quantities sold or made available for sale; (d) While we endeavour to place appropriate Site materials of the products, we do not warrant that the Site Materials (including without limitation product descriptions or photographs) are accurate, complete, reliable, current or error-free; and (e) reserve the right to cancel, to terminate or not to process orders (including accepted orders) where the price or other material information on this site is inaccurate or when we recognize abuse of our policies. If we do not process an order for such reason, we will advise you that the order has been cancelled and will refund you any amounts received from you towards the purchase. (f) We reserve the right to refuse service, terminate accounts, remove or edit content at our sole discretion.


All prices are shown in Zambian Kwacha (ZMW) and include VAT (where applicable) at the applicable current rates. On rare occasions an error in our sales tax database may cause the sales tax charge to be incorrect. If this happens, at any time up to one year from your date of purchase you may contact us for a refund of tax overcharges.


This site is provided by Us without any warranties or guarantees. You must bear the risks associated with the use of the Internet.


This site provides content from other Internet sites or resources and while Zedali Solutions tries to ensure that material included on this site is correct, reputable and of high quality, it cannot accept responsibility if this is not the case. Zedali Solutions will not be responsible for any errors or omissions or for the results obtained from the use of such information or for any technical problems you may experience with the use of this site.


If Zedali Solutions is informed of any inaccuracies in the material on the site we will attempt to correct the inaccuracies as soon as we reasonably can.


Registration & Password security

To register with you must be eighteen years of age or above. You must ensure that the details provided by you on registration or at any time are correct and complete. Also, you must inform us immediately of any changes to the information that you provided when registering by updating your personal details.


When you register to use this site you will be asked to create a password. You must keep this password confidential and must not disclose it or share it with anyone. You will be responsible for all activities and orders that occur or are submitted under your password. If you know or suspect that someone else knows your password you should immediately change your password or notify us to assist you in suspending your account pending updating your password.

If we have reason to believe that there is likely to be a breach of security or misuse of this site, we may require you to change your password or we may suspend your account until such a breach has been controlled.


Online price and product details errors

If we discover an error in the price or product details of goods ordered or reserved, we will inform you as soon as possible (e.g. prior to the goods being dispatched or in-store prior to the collection of the goods). We will provide you the option of reconfirming your order at the correct price or canceling it. If we are unable to contact you we will treat the order as cancelled. If you choose to cancel and have already paid for the goods you will receive a full refund subject to bank service charges.


Reviews, Comments, Communications and Other Content

You may post reviews, comments and other content; send communications, and submit suggestions, ideas, questions or other information, as long as the content is not illegal, abusive, defamatory or infringing of intellectual property rights and does not contain software viruses or any form of spam. Zedali Solutions reserves the right (but not the obligation) to remove, delete or edit any content that in our sole judgement violates these conditions of use and/or terminate your permission to access or use the Website.


If you do post content or submit material, and unless we indicate otherwise, you (a) grant Zedali Solutions and its affiliates a non-exclusive, royalty-free, irrevocable, perpetual rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and (b) grant Zedali Solutions and its affiliates and agents the right to use the name that you submit in connection with such content, if they choose.


Orders, Delivery Process, Delivery Options and Delivery Rates

The order placed by you through the Website shall be deemed an offer from you to buy the product(s) specified as per the order to Zedali Solutions (“Order”). On receipt of the Order, the Website will automatically generate an e-mail/SMS confirming receipt of your Order. Your receipt of ‘Zedali Solutions order confirmation’ e-mail/SMS is only an acknowledgement of receipt of your Order and does not constitute an acceptance of your Order by Zedali Solutions.


Zedali Solutions lists availability information for products on the Website. Please note that the stock situation changes dynamically, you will be informed by e-mail if any product(s) you have ordered is/are out of stock for any reason and an estimated availability date will be provided for when the product is expected to be in-stock again. Subject to availability of the product(s) ordered, Zedali Solutions will confirm its acceptance by e-mail/SMS confirming the dispatch of the product(s) to your address/store of choice as specified on your Order (“Dispatch e-mail/SMS”). The Order shall be deemed as accepted by Zedali Solutions on your receipt of the Dispatch e-mail/SMS, failing which, the order will be cancelled.

You shall have the right to cancel your Order any time prior to your receipt of Dispatch e-mail/SMS without any liability. Any cancellation after receipt of Dispatch e-mail/SMS shall be subject to reimbursement of a 10% charge of total invoice value (“Cancellation Charges”) to cover the cost of expenses (including shipment charges) incurred by Zedali Solutions. This charges may be waived at the sole discretion of Zedali Solutions.


The minimum value of your purchase should exceed or be equal to K100.00 to allow us process your order and deliver it to your doorstep (in the case of home delivery) or to your chosen delivery pickup point. Orders below the minimum value of K100.00 will not be processed. We will contact you should your order fail to qualify for processing. The order limit may be waived at the sole discretion of Zedali Solutions.


The delivery of the products shall be made either directly by Zedali Solutions or through third party courier/logistic services providers on all days except on Saturday and National holidays. As at current, we offer the following options for delivery of your purchased goods:

  • Customer pick up at Waterfall Mall, KKIA roundabout, Lusaka.

  • In-Store Pick-up from our warehouse in Meanwood Ndeke.

  • Home Delivery (For Lusaka City Customers only with delivery within 25kms radius of Lusaka CBD and easily accessible by a delivery truck).

  • Courier out of Lusaka at a fee to be paid by You.


Should your delivery location (in Lusaka City) be outside the 25kms radius, we will contact you with regards to delivery charges (if need be), or request you to collect your order from an authorised collection point. If both options are not suitable for you, we will cancel the order and refund you instead less bank service charges. We will advise you how long delivery will take. For in-store pick-ups, Zedali Solutions will inform you by e-mail/SMS confirming that your order has arrived for collection by you (“Item delivered E-mail/SMS”). Shipment charges will be advise to you before checkout. Zedali Solutions however reserves the right to charge an additional handling fee after you have checked out.

Title & liability to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products. For in-store pick-up orders, the title & liability to products shall pass to you once the goods have been handed over to you in-store.


Payment Options

The Zedali Solutions site accepts the following cards: Visa and Master Card. Card transactions will be acquired for Zedali Solutions via approved payment gateways. Our payment gateways use the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no card details are stored on the website. The merchant outlet country at the time of presenting payment options to the cardholder is Zambia. Transaction Currency is Zambian Kwacha (ZMW).


The Zedali Solutions site also accepts Bank Deposits and Bank Transfers under the following procedure: Once your order is successfully placed, the Order ID assigned to Your order will act as the payment reference when transferring/depositing into our bank account. Your order will remain pending until the funds have cleared into our account. Your order will be considered cancelled if payment is not received into the Zedali Solutions account within 48 hours after placement of Your order. Bank Deposit or Transfers to Zedali Solutions must be deposited/transferred into:


Account Name: Daly Cleaning Services Limited

Bank & branch: Zanaco - Waterfalls Branch

Account No: 5735052500176 (ZMW)

Swift Code: ZNCOZMLU

Sort Code: 010099


We will confirm receipt of your deposit/transfer by E-mail/SMS to you.

The Zedali Solutions site also accepts In-Store Payments and Mobile Money Payments for orders placed on this online store.


Miscellaneous Provisions

Zedali Solutions reserves the right to transfer, assign, novate or sub-contract the benefit of the whole or part of any of its rights or obligations under these terms and conditions or any related contract to any third party.

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